Understanding customer needs and exceeding expectations is essential in FARA. FARA offers a complete set of services to fulfill our customers demand for professional service and maintenance. FARA has more than 20 years of experience and knowledge providing stable and reliable operational environment. FARA Global Services has a dedicated team of 20 people (project managers, developers and operational staff) focusing on delivering tailored solutions, working in four main areas:
FARA customer support ensures assistance to solve issues regarding system functionality. Our support personnel is available on several channels. Once issues are registered, they can be followed using a dedicated web tool.
FARA academy is a training program for different stakeholders ranging from bus drivers to management. The training is built on the ‘train the trainer’ and super user model. We provide certification of several of the solutions.
FARA software maintenance provides customer access to new releases containing upgrades, improvements, and corrections of delivered functionality.
FARA hardware maintenance provides high quality repair and maintenance services, and ensures the highest SLA requirements, both on-site and from our repair center, i.e provides repair of delivered equipment according to agreed service level. The service can also include preventive maintenance of the equipment.
Through high capacity, full redundant and high availability, the highest SLA requirements are ensured. A robust architecture of firewalls, routers and switches create secure and segmented networks to access the hosted services.
The Application Service is hosted on top of various Operating Systems, running on virtual servers. VMWare ESXi virtualization provides a hardware independent layer between the physical hardware and the virtual servers, and permits a fully scalable and redundant hosting environment.